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Case studies

Stores that sell with ZenTalk

Two stores, two industries, two countries: 22,000 car parts in Switzerland and premium furniture in Poland. Numbers from real conversations — without our tests.

0+
real customer conversations
0k
products the assistant knows
0%
of conversations outside store hours
0 languages
German, French and Polish
DGH SystemLusso Casa
DGH SystemRoof racks and car accessoriesSwitzerland

22,000 products and one question: “will it fit my car?” — in three languages

Challenge

A store selling roof racks, roof boxes and tow bars. Almost every question is the same: does this product fit my car, model year and roof type? Customers write in German and French — almost half outside store hours.

What ZenTalk does

  • Knows the whole catalog (about 22,000 products) and matches racks to make, model, year and roof type.
  • When details are missing, it asks like a salesperson: “Estate or Sportback? Open or closed roof rails?”
  • Compares products in a table and points to the one that fits — with a reason.
  • Answers in the customer’s language; leads go straight to the store’s inbox.

Features in use

Vehicle fitProduct cardsComparison with AI recommendationDE · FR · PLLead capturePage buttons
DGH SystemVirtual assistant · Online
Today
Closed rails?Delivery time?Mounting
Write a message…

Conversation recreated from real customer questions · products and prices from the store catalog

Product comparison

The comparison in action: 5 roof racks for one car

The customer chose an Audi A4 Avant B9. The assistant lined up five matching roof racks with price, availability and bar length, and flagged one as the best choice.

Product comparison5 products
Choose 2–5 products from the chat
AI recommendation
Dachträger für Audi A4 B9 Avant 2015-2026 für offene oder geschlossene Dachreling
Dachträger für Audi A4 B9 Avant 2015-2026 für offene oder geschlossene Dachreling
Sale

Fits the Audi A4 Avant 2015–2026 and has a maximum load of 100 kg.

Price
119 CHF129 CHF
Availability
In stock
Brand
DGH SYSTEM™
Category
Roof rack
Key facts
Audi A4 B9 Avant 2015–2026 · 107 cm
Description
Lockable aluminium roof rack for open or closed roof rails.
Car make
Audi
Car model
A4
View
Dachträger für Audi A4 B9 Avant 2015-2026 mit offene / geschlossene Dachreling
Dachträger für Audi A4 B9 Avant 2015-2026 mit offene / geschlossene Dachreling
Sale
Price
119 CHF129 CHF
Availability
In stock
Brand
DGH SYSTEM™
Category
Roof rack
Key facts
Audi A4 B9 Avant 2015–2026 · 107 cm
Description
Silver aluminium roof rack for open or closed roof rails.
Car make
Audi
Car model
A4
View
Dachträger für Audi A4 B9 Avant 2015-2026 mit offene / geschlossene Dachreling
Dachträger für Audi A4 B9 Avant 2015-2026 mit offene / geschlossene Dachreling
Sale
Price
119 CHF129 CHF
Availability
In stock
Brand
DGH SYSTEM™
Category
Roof rack
Key facts
Audi A4 B9 Avant 2015–2026 · 120 cm
Description
Aerodynamic aluminium roof rack for open or closed roof rails.
Car make
Audi
Car model
A4
View
Dachträger für Audi A4 B9 Avant 2015-2026 mit offene / geschlossene Dachreling
Dachträger für Audi A4 B9 Avant 2015-2026 mit offene / geschlossene Dachreling
Lowest priceSale
Price
99 CHF109 CHF
Availability
In stock
Brand
DGH SYSTEM™
Category
Roof rack
Key facts
Audi A4 B9 Avant 2015–2026 · 120 cm
Description
Lockable steel roof rack for open or closed roof rails.
Car make
Audi
Car model
A4
View
Dachträger für Audi A4 B9 Avant 2015-2026 mit geschlossener Dachreling
Dachträger für Audi A4 B9 Avant 2015-2026 mit geschlossener Dachreling
Price
109 CHF
Availability
In stock
Brand
MODULA
Category
Roof rack
Key facts
Audi A4 B9 Avant 2015–2026 · 119 cm
Description
MODULA aluminium roof rack for closed roof rails.
Car make
Audi
Car model
A4
View
ZComparison prepared by ZenTalkAI

Results

0+
customer conversations since Dec 2025
~0
products in the assistant’s knowledge
0%
of conversations outside store hours
0%
of conversations after 8 pm
When customers writestore openstore closed — only ZenTalk answers
0:006:0012:0018:0023:00

Conversations by hour (Swiss time) · store: Mon–Fri 7–12 and 13–18

The same message, two scenarios

Tuesday, 9:40 pm“Passt der Dachträger auf meinen A4 Avant 2018?”
Without chat

The email waits until morning. Answer around 9 am — 11 hours later. Meanwhile the customer checks other stores.

With ZenTalk

Answer within seconds, in German: the matching set with price, availability and a link to buy.

DS
„The bot answers better than our team. Customers are happier, and we have more time to grow.”
Dominik Szczepański · Owner, dghsystem.ch
Visit store dghsystem.ch
Lusso CasaPremium furniture and interiorsPoland · Warsaw and Gdynia

A premium furniture advisor — even at 10 pm

Challenge

A showroom with premium Italian furniture and two locations. Customers ask about budget (“a sofa under PLN 30k”), materials, colors and lead times. With made-to-order furniture every answer must be precise — and one in three conversations starts after 8 pm.

What ZenTalk does

  • Knows about 2,700 products and 59 blog articles — advises like a designer, in the brand’s elegant tone.
  • Matches furniture to budget and taste, with “from” price cards and model comparison.
  • Store rules in practice: only discounted items are available immediately, the rest “made to order”.
  • Books visits — a card with both showrooms’ addresses and hours; kitchens go to a designer.

Features in use

Budget matching“From” price cardsImmediate-availability dealsVisit bookingBlog knowledgePremium brand tone
Lusso CasaVirtual assistant · Online
Today
Other colorsLead timeBook a visit
Write a message…

Conversation recreated from real customer questions · products and prices from the store catalog

Product comparison

The comparison in action: sofas within a 30,000 budget

The customer asked for a sofa up to 30,000 PLN. The assistant compared five models from the catalog and picked the one that fits the budget — with materials and layouts described.

Product comparison5 products
Choose 2–5 products from the chat
Gallotti&Radice Stami Sofa
Gallotti&Radice Stami Sofa
Price
54 700 PLN
Availability
Made to order
Brand
Gallotti&Radice
Category
Sofas
Description
Rounded Gallotti&Radice sofa with an ash base, brass details and comfortable padding.
View
Desiree Dorvan Sofa
Desiree Dorvan Sofa
Price
from30 040 PLN
Availability
Made to order
Brand
Desiree
Category
Sofas
Description
Modular Desiree sofa with a vintage character, available in straight, corner and island layouts.
View
AI recommendation
Gallotti&Radice Stami Sofa Plus
Gallotti&Radice Stami Sofa Plus

The Gallotti&Radice Stami Plus sofa costs 29,900 PLN, which fits the budget.

Price
29 900 PLN
Availability
Made to order
Brand
Gallotti&Radice
Category
Sofas
Description
Modular Gallotti&Radice sofa with a rounded form and a layout that adapts to the interior.
View
Desiree Ethìa Sofa
Desiree Ethìa Sofa
Lowest price
Price
from29 720 PLN
Availability
Made to order
Brand
Desiree
Category
Sofas
Description
Organic Desiree sofa with rounded elements, ideal for building islands and comfortable chaise areas.
View
Desiree Melvil Sofa
Desiree Melvil Sofa
Price
from32 340 PLN
Availability
Made to order
Brand
Desiree
Category
Sofas
Description
Geometric Desiree sofa inspired by Bauhaus, with striking capitonné upholstery and modular backrests.
View
ZComparison prepared by ZenTalkAI

Results

0+
customer conversations
~0
products and 59 articles
0%
of conversations when showrooms are closed
0%
of conversations after 8 pm
When customers writestore openstore closed — only ZenTalk answers
0:006:0012:0018:0023:00

Conversations by hour · showrooms: Mon–Fri 10–19, Sat 10–14

The same message, two scenarios

Sunday, 9:15 pm“I’m looking for a sofa under PLN 30k — what do you recommend?”
Without chat

The showroom is closed until Monday. Answer after about 13 hours — if the customer is still waiting.

With ZenTalk

Two models in budget right away with “from” prices — and, on request, showroom addresses and hours to book a visit.

DO
„ZenTalk AI changed the way we serve customers. We save several hours a week!”
Damian Okrutny · Owner, LussoCasa.eu
Visit store lussocasa.eu

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