ZenTalk AI Terms of Service
1. General provisions and definitions
These Terms govern the use of the ZenTalk AI platform (the “Service”). The provider is Global Thiel, NIP: 781-177-53-36, REGON: 302-327-865 (the “Administrator” or “ZenTalk”). Contact: biuro@zentalk.pl, tel. +48 698 631 107. Website: https://www.zentalk.pl.
Definitions:
- Customer — a business that enters into an agreement to use the Service (dashboard account, trial or paid subscription).
- End User — a visitor to the Customer’s website who uses the ZenTalk chat widget embedded on that site.
- Dashboard — the ZenTalk client panel for managing the widget, knowledge base, integrations, billing and settings.
- Widget / Chat — the AI assistant embedded on the Customer’s site (or on ZenTalk demo pages), answering from the Customer’s knowledge base.
- Knowledge base — indexed content for the Customer (products, pages, posts, files, corrections) used to generate answers.
2. Nature and scope of the Service
ZenTalk AI is a SaaS service for online stores and websites. The Service includes in particular:
- an AI chat widget on the Customer’s website,
- indexing and search over the knowledge base (including WooCommerce, WordPress, product feed and other available integrations),
- a dashboard for configuration, conversation previews, leads and quotas,
- optional demonstration pages prepared by the Administrator,
- subscription billing and plan limits.
3. Agreement, account and trial
The agreement for electronic services is concluded when a Customer account is created (registration) or a demo account is activated by the Administrator and these Terms are accepted.
The Administrator offers a 14-day free trial (Free plan), unless otherwise agreed. After the trial the Customer chooses and pays for a plan in the Dashboard. Ending the trial alone does not trigger an automatic card charge.
After a paid subscription is started via Stripe, it renews automatically for successive billing periods until cancelled in the Dashboard or Stripe Customer Portal. Cancellation stops future renewals; access to paid features continues until the end of the paid period unless otherwise agreed.
4. Plans and limits
Plans (including Hobby, Start, Business, Enterprise) include limits on conversations, messages, tokens, knowledge documents and other resources — as set out in the current pricing page and Dashboard settings.
When a limit is reached, features may be restricted until the limit renews, the plan changes or capacity is added. Security limits (rate limits, IP blocks) may be applied to protect infrastructure and prevent abuse.
5. Customer obligations
The Customer shall in particular:
- use the Service lawfully and in accordance with these Terms,
- provide accurate account and billing details,
- ensure knowledge-base content (catalogue, prices, store policies) is up to date and lawful,
- publish required legal notices on their site and, where needed, their own privacy policy and consent mechanisms for End Users,
- keep API keys and integration credentials secure; not share the widget key beyond allowed domains,
- configure the widget domain allowlist so the Chat only runs on authorised sites,
- not submit illegal content or special-category personal data (GDPR Art. 9) to the Chat unless strictly necessary and lawful — ZenTalk is not designed for sensitive data.
6. Administrator obligations
The Administrator uses reasonable care to keep the Service available and secure but does not guarantee uninterrupted availability (maintenance, cloud-provider outages, force majeure).
Support is provided as included in the plan (form / email). Complaint handling is described in § 12.
7. Artificial intelligence and answers
Widget answers are generated automatically from the knowledge base and AI models. They are informational only and do not constitute legal, financial, medical or professional advice.
The Customer is responsible for content shown to End Users on their site (offers, prices, terms of sale). ZenTalk is responsible for the platform, not for the accuracy of the Customer’s catalogue or for purchase decisions based solely on Chat answers.
The Customer should verify critical information (price, stock, compatibility, deadlines) in their own store systems.
8. Intellectual property and Customer data
The Service software, ZenTalk brand, layouts and documentation belong to the Administrator or licensors. The Customer receives a non-exclusive, non-transferable licence to use the Service during the agreement, within the selected plan.
Content uploaded or synced by the Customer remains theirs (or their licensors’). The Customer grants the Administrator a licence to host, index and process that content solely to provide the Service.
After the agreement ends and retention periods expire, the Administrator deletes or anonymises Customer data as described in the Privacy Policy, except where law requires longer retention (e.g. accounting).
9. Personal data (processing on behalf of the Customer)
For End User data processed in the Widget on the Customer’s site (chat content, technical data, chat lead forms), the Customer is generally the controller and ZenTalk acts as a processor under GDPR Art. 28.
Roles, data categories, subprocessors and retention are detailed in the Privacy Policy. A separate Data Processing Agreement (DPA) is available on request.
See the Privacy Policy for full details.
10. Payments
Plan payments are processed by Stripe, Inc. (cards, BLIK, Przelewy24, Apple Pay / Google Pay where available). Prices follow the pricing page and checkout.
Invoices may be provided in the Dashboard or by email. Late payment may result in suspension of paid features.
11. Withdrawal and refunds
If the Customer is a consumer under Polish law, a 14-day right of withdrawal from a distance contract may apply, subject to exceptions for digital services where performance began with the consumer’s express prior consent. Starting the Trial or a paid subscription and using the Service constitutes such consent for performance begun.
B2B contracts are not subject to consumer withdrawal rights. Refunds in justified cases (Administrator fault, clear billing error) are assessed individually; refunds use the same payment method where possible.
12. Complaints and support
Complaints: contact form on the Service website or email biuro@zentalk.pl. The Administrator will handle complaints within 14 business days of receiving a complete request.
13. Limitation of liability
To the fullest extent permitted by law, the Administrator is not liable for indirect damages, lost profits, or Customer data loss caused by the Customer or End Users, nor for decisions based solely on AI answers.
The Administrator’s aggregate liability to the Customer under the agreement is limited to fees actually paid by the Customer for the Service in the three months preceding the event — except for intentional misconduct.
The Administrator may suspend or restrict access in case of Terms breaches, security threats or payment arrears.
14. Term and termination
The agreement lasts for the Trial and then for successive subscription periods until cancelled or terminated.
The Customer may cancel in the Dashboard at any time effective at the end of the paid period. The Administrator may terminate immediately for material breach of the Terms or law.
After termination, Dashboard and Widget access may be disabled. Data is deleted under the Privacy Policy and retention settings.
15. Changes to the Terms
The Administrator may change the Terms for legitimate reasons (law, scope of service, security, pricing). Material changes will be announced by email or Dashboard notice at least 7 days before they take effect, unless law requires otherwise.
Continued use after the effective date constitutes acceptance, unless the Customer terminates before that date.
16. Governing law and disputes
Polish law applies. Disputes with businesses are resolved by the court competent for the Administrator’s seat, unless mandatory law provides otherwise.
Consumers may use out-of-court dispute resolution, including the EU ODR platform: https://ec.europa.eu/consumers/odr/
17. ZenTalk AI Partner Programme
The Administrator runs the ZenTalk AI partner programme (the “Programme”), in which participants recommend the Service to new Customers in exchange for commission. A participant (“Partner”) may be a business or an adult natural person with full legal capacity. This section sets out the Programme terms; matters not covered here are governed by the other provisions of these Terms.
Participation does not create an employment relationship, partnership, agency or representation. The Partner acts in its own name and on its own account, only recommends the Service and may not conclude contracts, accept payments or make statements on behalf of the Administrator. The Programme is non-exclusive and does not guarantee any income.
Partners’ personal data and information shared in the Programme are processed in accordance with the Privacy Policy.
- Joining. The Partner creates an account in the partner panel (https://partners.zentalk.pl), accepts these terms and confirms the email address. The participation agreement is concluded when the Administrator approves the application; the Partner is informed by email, including the commission rate. The Administrator may decline an application without giving reasons. The partner code and referral links work from approval.
- Customer assignment. A Customer is assigned to the Partner if they create an account in the Service using the Partner’s code, referral link or a discount code assigned to the Partner, provided they did not previously have an account in the Service and have not been assigned to another Partner. The data recorded in the Administrator’s system is decisive. Assignment is permanent; the Administrator may change it only in case of an obvious error or a breach of the Programme terms.
- Commission. The Partner is entitled to commission at the rate set on approval, calculated on amounts actually paid by the assigned Customer for the Service (after discounts) for 12 months from the date of assignment. A rate change applies only to payments booked after the change. No commission is due on amounts unpaid, refunded, cancelled or successfully disputed (chargeback); commission already paid on such amounts may be set off against future commission or reclaimed.
- Exclusions. No commission is due on payments for accounts of the Partner, persons related to the Partner (including partners, employees and household members) or entities it controls, or on accounts created in breach of these Terms or the law.
- Payout. Accrued commission is shown in the partner panel. The Administrator pays the balance by bank transfer to the account provided by the Partner in the panel within 30 days after the end of the calendar month in which the balance reached at least PLN 100 (or the equivalent in another currency). Payout requires complete settlement details and, where the Partner is a VAT payer or must issue a bill, delivery of an invoice or bill. The Administrator is not liable for delays caused by incorrect data provided by the Partner.
- Taxes. The Partner settles any taxes and contributions due on commission received. The Administrator may request data needed to meet reporting obligations towards tax authorities.
- Promotion rules. The Partner promotes the Service honestly and lawfully and in particular does not send unsolicited commercial communications (spam), does not mislead about the features, prices or terms of the Service, does not impersonate the Administrator, does not use the “ZenTalk” name in domain names, account or profile names, or as a keyword in paid search ads without the Administrator’s written consent, does not create fictitious accounts and does not use techniques to assign Customers artificially (e.g. forced redirects, undisclosed cookies). The Partner may use the ZenTalk marks only to recommend the Service, under a non-exclusive, non-transferable licence for the duration of participation.
- Breaches. If the Programme terms are breached, the Administrator may withhold or refuse commission related to the breach, revoke the assignment of Customers obtained contrary to the terms and terminate the participation agreement with immediate effect. The Partner is liable for damage caused to the Administrator by breaching the Programme terms.
- Confidentiality and data. In the partner panel the Partner sees only information needed to settle the Programme: the assigned Customer’s name, assignment date, subscription status, amounts paid and commission accrued. The Partner shall keep this information confidential and not use it for other purposes, also after participation ends. A Customer who signs up with a Partner’s code or link acknowledges that this information will be made available to the Partner. Personal data processing is described in the Privacy Policy.
- Ending participation. The Partner may terminate the participation agreement at any time by email to the Administrator. The Administrator may terminate it with 14 days’ notice by email to the Partner, and with immediate effect in the cases described under “Breaches” or if the Programme ends. Commission accrued on payments booked before participation ends is paid on the terms above, except commission related to a breach; a balance below PLN 100 is paid after participation ends.
- Liability. To the extent permitted by law, the Administrator’s liability to the Partner under the Programme is limited to commission due and not yet paid, except for damage caused intentionally.
- Changes. The Administrator may change the Programme terms for important reasons, informing the Partner by email at least 14 days before the changes take effect. Changes do not affect commission due on payments booked before they take effect. A Partner who does not accept the changes may terminate the participation agreement before they take effect.
18. Final provisions
If any provision is invalid, the remaining provisions stay in force.
The current Terms are always available on the Service website. Contact: biuro@zentalk.pl, tel. +48 698 631 107.